EasyGas Kenya | LPG Delivery

How it works?

It takes 6 steps to order a cylinder for first time user and from then it takes just 3 steps

Locate yourself

Choose your location by your GPS or by selecting the city

Create your cart

Pick your preferred items and add to the cart

Choose delivery mode

Pin delivery location on the Map with a delivery slot (or) choose a nearby relay-point for pick-up

Login/ Register

Use mobile number & authenticate with One-time-password sent to your phone

Confirm Delivery

Pay via MPesa

Why choose us?

Safety is our Priority

Purchase LPG cylinder from authorized LPG suppliers of TotalEnergies through EasyGas

Professional Drivers

We promise a great delivery experience with our well-trained & professional drivers

Express Delivery

Select your requirement & opt for Express delivery to receive LPG cylinder within 45 minutes

Convenience

Pay via MPesa and track your delivery status on real-time. Welcome to the new world!

Pick-up & Delivery

We provide both Pick-up & Delivery services on our platform

Refer & Earn

Refer a friend to earn “points worth 100 KES” & your friend earns “points worth 100 KES”, T&C applied

FAQs

Have a question on EasyGas, it might have been already discussed below.

General FAQ
Payment FAQ
Order FAQ
Safety FAQ

How to get a New Connection?

Simply download the EasyGas App from your play store and register yourself on the App. You can then book your gas cylinder in 3 clicks ! No Documents required ! Alternatively, you can call on our EasyGas customer Support number 1800-833-5855
Can I book for my refill by any means other than by Online?

You can book your refill by calling our EasyGas customer Support number 1800-833-5855
Are there any document proofs required?

You do not require any document proof for getting a new connection from EasyGas ! you just need to register on the app with your basic information like your email address and your phone number and you will be able to get a new connection.
Can I get the delivery agent’s number?

The driver contact number will be visible while “tracking order”, once the order has been confirmed.
How do I cancel my Order ?

Please reach out to our toll-free care number 1800-833-5855 (9 AM – 6PM) and share your order Id in order to get the order cancelled. In case of a pre-payment, your refund will be diverted to your bank account in 5 working days.
How much will it cost to take a double connection?

For double connection. Order a new connection and a spare cylinder. a. Total cost excluding Gas Cost is INR 2950, INR 1400x2 (refundable deposit*) and INR 150 as service charges for every connection *Please check the Terms for Refund b. Price of Gas changes every month basis international market prices & Market territory. Please visit “Know my Price” section to know price for this month c. Other Cost for accessories such as regulator and hosepipe.
How long does it take to get the new connection or refilling?

The delivery will be made as per the delivery option selected at the time of booking. We offer three modes of delivery (Express delivery at 30 minutes, delivery within 24 and delivery within 48 hours).

What is the process of surrendering the LPG connection?

Please visit “Manage My cylinder” section and request for surrender. Or You can call on our EasyGas customer Support number 1800-833-5855 to surrender the LPG connection
What is the Refundable amount?

In case of a surrender, the deposit amount (1400/- ) is 100% refundable. The regulator charges, hose pipe charges and installation charges, if applicable are non-refundable.
In case of transfer, what is the procedure to transfer the connection?

There will be no transfer process as such. Just inform your customer support and they will check if your new home is in the delivery radius. In case, it is out of the delivery radius, you shall have to submit the cylinder by informing the customer support. A pickup will be arranged and your deposit will be refunded in 5 working days from the date of pick up. In case your new home is in our delivery radius, you can simply carry the cylinder with you and change your address in the EasyGas App at the earliest to facilitate your next delivery.
What is the purpose of the pressure regulator?

A pressure regulator is a control device that maintains a safe and uniform flow of gas at the burner end.
What kind of a gas is contained in the LPG cylinders?

LPG, also known as cylinder gas, is a colorless and odorless gas. However, LPG is aromatized at the refineries for a possible leakage to be detected immediately. The gas is composed of 70% butane and 30% propane. It is an inflammable gas heavier than air.
What is the procedure for replacement of lost/defective cylinder / regulator?

You can call on our EasyGas customer Support number 1800-833-5855
Can I use an existing/after market pressure regulator?

No. The design and size of Pressure Regulators provided by Government Oil Companies differ to that of private companies. All of TotalEnergies Pressure Regulators are designed with a unique extra safety feature called Excess Flow Check Valve that ensures automatic closure of the regulator to arrest the gas flow in case of emergencies.

How often should I change the hose and the pressure regulator?

You should check the hose pipe regularly for any cracks or damage due to stress. However, it is recommended to change your hose pipe every 3 years and your pressure regulator every 5 years even if they appear to be in a good condition as they may have internal wear and cracks that may not be visible easily. The hose between the cylinder and the burner should be in one piece and its length should not exceed 1.5 meters
How do we know if there is a leakage from the seams of the cylinder?

Ensure that your cylinder is installed by the service personnel. If you believe that there is a possible leakage from the seams, you should check it by using soap bubbles or the Leakage Control Liquid that we have prepared exclusively for such incidences. Detection for leakages should under no circumstances be made by using an open flame (match, lighter etc.). In the event that leakage from the seams occurs
In case of LPG leakage during nights/holidays, where do we contact?

In case of Gas leakage beyond working hours and on holidays, you can contact Emergency Service Cell (ESC) operating in your area.
Are EasyGas consumers insured?

Yes. All registered EasyGas consumers are insured against the outcome of an accident at their registered premises due to LPG.

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Support

Call us on toll free +254 20 2897000 (9 AM – 6 PM except Sundays and public holidays) or email us at customerservice@totalenergies.ke

EasyGas is a product developed and operated by LPG division of TotalEnergies. We are dedicated to redesign accessiblity and ease of purchasing LPG cylinders, creating a revolution throughout the world.